Training sessions often lagged and support was slow
The training sessions seemed okay at the start but quickly became frustrating as daily progress was hampered by software glitches and unclear instructions. Instead of helping me get accustomed to running remote workflows smoothly, it felt like I was constantly waiting for updates or having to figure out how tools like the dialer functioned on my own. Telephonic support was hard to reach when issues popped up day to day, which just added to the stress. Even the database feature wasn’t working reliably during crucial times. Overall, the onboarding felt disorganized and left me exasperated rather than supported. It’s disappointing because the software could do what I needed, but without stable training and prompt help, it didn’t work well for me at all.