Training and onboarding might suit those with patience, not those needing quick help
I started off full of hope with the training and onboarding process. They provided access to the initial training modules and a basic walkthrough of the software. However, when I needed assistance with the more complex parts of remote workflow setup, responses were slow or absent. I had to repeat some questions multiple times before getting any clarity, which disrupted my progress. The dialer tool is included in the package, and its basic use was explained in training, though not very deeply. The database integration section was barely touched upon during onboarding, so I struggled to connect it with my daily tasks. Automatic updates seemed to apply without much notification, which caused minor confusion but didn't break functionality. Telephonic support, upon eventual connection, was professional but took too long to reach. Sign-up, invoicing, and payment were straightforward, but the lack of follow-up after initial payment made me feel slightly neglected. All in all, if you are someone who can tolerate sparse responsiveness and is self-directed, this might work out. But if you expect prompt communication and detailed onboarding, this setup probably won't suit you very well.