Too long for my actual work hours
The training and onboarding process seemed quite lengthy and didn't really fit into my daily work schedule. I found myself spending more time than expected going through the modules, which sometimes clashed with my existing commitments. The call-based support, although available, wasn't convenient during my actual work hours, limiting my ability to get timely help. This mismatch made it difficult to keep up consistently. While the training content itself was well organized, the timing and duration could be better adjusted to suit varied work hours. It felt like the process assumed a typical 9-to-5 schedule, which is not the case for me. I hoped for a more flexible system to accommodate different routines, but overall it took longer than I anticipated to get comfortable with all aspects of the software and dialer. The database integration was useful though, once I got the hang of it.