It clicked mostly, though one small part was slower than expected
Overall, the support I received matched most of my expectations going in. Telephonic communication was clear, and the responses were generally timely and useful for understanding the dialing and database tools. The training was well-structured enough that most of my queries were resolved through the first few calls I made to support. What stood out positively was how helpful the team was in explaining the automatic updates feature, which I initially found somewhat confusing. However, the one reservation I have is about the invoicing process—it took a little longer to become familiar with the specifics than I thought it would. While support did guide me through it eventually, the delay in fully grasping that part left me slightly frustrated at first. Nonetheless, after that hurdle, everything else fit well within my expectations, and the software’s functions began to feel natural. When it clicked, it was because of good communication and training, although I wish that invoicing element was just a bit simpler or quicker to understand from the start.