Your training was helpful but not quite what I expected
I found your training and onboarding generally useful; the materials covered many basics and guided me through the initial setup of the software. The video walkthroughs and documentation provided a clear framework for getting started, and I liked that the telephonic support was available when I needed extra help. However, some parts deviated from what I had imagined. For example, the pacing was a bit faster than I expected, and a few features like the call dialer setup weren’t explained in enough depth for my comfort. I would have appreciated more examples or a slower introduction to those parts. On balance, your training gave me a good foundation to use the software confidently, but adjusting the pace and detail might better match newcomers’ needs. Hopefully, you’ll consider this feedback to make the onboarding even better for others.