Your training was clear but response times varied
I found the training modules generally well structured and informative. You had good resources that made learning the software easier, which I appreciated. However, when I reached out with questions during onboarding, the response times weren't consistent. Sometimes I'd get a detailed reply fairly quickly, but on other occasions, the wait was longer than I'd expected. It felt like there wasn’t a smooth follow-up process to make sure I was fully supported. While the software itself seems solid and the initial setup straightforward, the human aspect of getting help when stuck could use improvement. You did well with the basics and the training, but that intermittent responsiveness left me sometimes unsure about next steps. If you can tighten that, the onboarding experience will be much stronger overall.