Your training misses some follow-up consistency
I have been using your training platform for a while now and what I find is that while the initial onboarding is quite structured, what’s missing is consistent day-to-day follow-up support. The training modules cover the basics well enough but after that, there isn’t much in terms of regular updates or refreshing materials to help me keep on track. Sometimes, the dialer tool updates without much explanation, which can throw me off during actual calls. I also noticed the database feature could be more intuitive with routine use rather than just initial setup. You have a good base system, but it feels like ongoing improvement and check-ins could help those of us working through the process comfortably instead of feeling left on our own once past onboarding. So the training is definitely useful, but a stronger continuity plan would elevate the entire experience and help me feel fully supported.