Your training left me unsure and confused
I went through the entire onboarding and training process with high hopes, but by the end, I felt far from confident in using your software effectively. The training modules were supposed to help me get comfortable with the calling tools and database features, but they moved too quickly and lacked practical examples that I could relate to. I tried following the exercises, but some parts were unclear, and the support provided during onboarding wasn’t proactive enough to catch these issues early. As a result, I felt overwhelmed rather than supported. Automatic updates sometimes changed interfaces without clear guidance, leaving me even more confused. I expected the training to prepare me to handle the software independently, but instead, I’m often hesitant to make changes for fear of breaking something. The telephonic support, while available, didn’t give me the confidence boost I needed, often referring me to documentation rather than walking me through problems. Overall, the biggest problem was that your training didn’t inspire the confidence to use all features effectively, which makes me question how much value I’m getting right now.