Your training didn’t handle errors well, support was patchy

Your training didn’t handle errors well, support was patchy

Your training program does a poor job of preparing users for when things go wrong during setup. When I faced errors with the dialer and database synchronization, there was minimal guidance on how to troubleshoot or recover from those issues. The automatic updates also seemed to introduce bugs without clear communication or solutions offered in training. While the initial sign-up and payment process worked fine, your software’s onboarding left me feeling frustrated because I was left to figure many problems out on my own. Telephonic support was hit or miss; sometimes I got useful advice, other times calls were delayed or responses vague. It feels like you could improve by including more robust error handling in your training and improving support availability. I will admit the billing and invoice system was straightforward and easy to navigate, which was a positive aspect. Still, overall, I expected smoother guidance especially when the software didn’t behave as I hoped.