Your timing support didn't quite match my working hours
When I looked into the sales and pre-purchase phase, I noticed the available support and explanations didn't quite align with my actual working hours. Since I often work late into the evening, I found it challenging to get timely responses or clarifications when I needed to understand specific features like the database management or dialer tools. The onboarding seemed straightforward but lacked flexibility to accommodate my schedule fully. Sign-up and invoicing went smoothly, but the communication timing was the bottleneck for me. I believe if you could offer more support during off-hours, it would better fit various work patterns. Overall, I liked many aspects of the product, but your timing for pre-sales assistance definitely needs improvement for users like me.