Your system isn’t matching up well with what I had before
I have to be honest with you, the software and training fell short compared to other platforms I've used. It felt less intuitive and more cumbersome, particularly when trying to access the database and use the dialer features. The calling tools were not as responsive as I expected, which slowed down my workflow. Additionally, the onboarding process was more complicated than it needed to be; it took longer to get oriented than with my previous system. While the telephonic support was available, it didn’t quite compensate for the lack of clarity in the training materials or the confusing invoicing process. My overall impression is that your platform could use significant improvement to meet the standards I was used to. I didn’t find the automatic updates made a meaningful difference either, so I’m left quite disappointed.