Your support was slow but at least you called back
You really need to improve your responsiveness when it comes to support. I found myself waiting for days to get a reply to my queries, which made working with the software frustrating. It felt like my concerns weren’t a priority, especially when I needed help setting up the dialer and database features. On the one hand, I will say that when you did finally get back to me, the person on the call was polite and tried to resolve the issues. That telephonic support was the only bright spot in an otherwise delayed communication experience. The automatic updates sometimes caused unexpected changes to the workflow which I had to adjust for without timely assistance. Also, the sign-up and payment process was okay but not smooth enough to balance out the slow support. You need to work on being more proactive and faster in addressing customer needs. Otherwise, the software’s potential is overshadowed by poor communication and slow help.