Your support usually not responsive but sometimes ok
I want to be clear you usually did not respond promptly when I reached out by phone or through the support email. Many times I had to wait hours or even a full day before hearing back, which slowed down whatever I was trying to solve with the software or billing details. It felt like you were understaffed or not prioritizing customer communication. That was really frustrating since I rely on quick answers for a smooth workflow. On the other hand, when the support person did pick up the phone after waiting, that few times I found your staff quite respectful and willing to help with the issues I raised. This part stood out because it showed some genuine customer care even if overall the response time was slow. The training and onboarding documentation was fine, but it didn't fully compensate for how long your team took to reply to direct queries. Also, since the invoicing system was automated, those parts were easy and didn't require much back-and-forth. So in summary, your responsiveness really needs improvement but at least the people who did answer gave me decent support once they connected with me.