Your Support's Set-Up Support Was One-Off, But Ongoing Help Felt Different
I want to point out that the initial setup guidance you provided felt mostly like a one-time thing, which was fine for getting on board quickly. The training program and sign-up process helped me understand how to navigate the software, and the automatic updates kept everything current without much effort on my side. However, when it came to ongoing support, I noticed a difference. Telephonic assistance was available but sometimes took a little longer to address my questions during the workweek. I appreciate that the calling tools and database features generally work well once set up, but occasional issues arose where more immediate help could have been handy. So, the initial push was strong and smooth, yet your ongoing support seems to have room for improvement in speed and availability throughout usage. That mix of setup ease and ongoing support delays stood out most in my experience.