Your support response times need improvement
You have a decent support system, but honestly the day-to-day experience has been a mixed bag. At times, the telephonic support feels very helpful when I encounter problems with the dialer or need assistance with the database features. However, I’ve noticed that it sometimes takes longer than expected to get a proper response. This delay often disrupts my workflow and causes frustration especially when I’m under pressure to manage calls in real time. On the other hand, the automatic updates come regularly and do ensure the system is reasonably fresh. The invoicing and payment process is seamless and doesn’t require much intervention, so that part I appreciate. Yet, I think improving the speed and consistency of support would go a long way in enhancing the overall experience. Day to day, I am able to work with your software but those waiting periods for assistance definitely hold me back at times.