Your support hours really made the whole thing frustrating
I want to say upfront that your telephonic support system works fine when available, but the availability hours are really a problem for me. The support windows often did not align with the hours I actually work, which made getting help when I needed it very difficult. I felt stuck several times because the help line was closed and I couldn’t get assistance on certain issues that could have been resolved quickly. This mismatch made the whole experience frustrating rather than helpful. I expected more flexibility or at least some way to communicate outside of usual hours. While the software and training were okay, the support aspect left a bad impression because it felt like it wasn’t tailored to real user schedules. If the support fit better with working hours, the experience would be much better overall.