Your support hours mostly work but could be better
You provide support that is generally helpful and responsive when I reach out, and the team is knowledgeable about the software’s features. However, your operating hours for telephonic support don’t always match the reality of my working schedule, especially since I tend to start early and wrap up late. There were occasions when I tried getting assistance outside your usual hours and found no one available to help immediately which slowed down my workflow. Having extended or more flexible support hours would definitely improve my experience. Despite that, during the hours you are available, the support quality remains consistent and valuable. I appreciate that you offer priority assistance for certain plans as well. Overall, your support service suits most normal business hours but keeping in mind different workday patterns would make it more accessible to users like me with diverse schedules. So the verdict is support is good but hours need a bit of expansion to fully match user needs.