Your support hours fit my work better than I expected
I have to say, your telephonic support hours worked well for my schedule, which is quite irregular. Usually, support from similar companies is tied to fixed slots that don't match with the hours I devote to my tasks, but with WFHI, I mostly found someone available when I really needed help. The communication was clear and responses timely. One small snag was that sometimes the line got busy and I had to wait longer than I would have liked, which disrupted my workflow slightly. Beyond that, it was comforting to know that whenever I hit a roadblock, support was within reach at sensible hours. This obviously doesn't guarantee I'll never face delays, but your approach fits well with the hours I actually work, and that makes a huge difference compared to other platforms where the support access felt rigid and inconvenient.