Your support hours don’t match my work schedule
I have to say, I struggle with the support system because your availability simply doesn’t align with my working hours. I often tried reaching out during the times I was actively working on the software and needed help navigating the dialer or database features, but the phone lines were closed. That led to frustration, especially when I encountered issues during automatic updates that altered the interface unexpectedly. While I understand updates are necessary, accessing immediate telephonic assistance during those moments would have mitigated delays. When I finally did get through to support, they were polite and helpful enough, so I have to give you credit for that. However, the mismatch of your support hours with my operational hours meant I was often left waiting for responses, which slowed down my workflows unnecessarily. The sign-up and payment steps were not problematic, and the invoicing was clear and prompt, so I acknowledge that aspect functions well. But if you want to improve user satisfaction among those who work irregular or extended hours, adjusting support availability should be a priority from your side. Otherwise, it feels like assistance isn’t fully assured when needed most during active work windows.