Your support hours don’t always match my working schedule
I want to be straightforward about the telephonic support and communication hours your team offers. I work at variable times through the day, often shifting from early morning to late evening. The support hours you provide sometimes do not align well with when I actually need assistance. There are days when I tried contacting for help with the dialer and encountered a lack of available staff because it was outside your usual hours. On other occasions, when I reached out within these hours, responses were helpful and clear. I understand scheduling support can be complex, but to serve people who work remotely and flexibly, you might consider extending or shifting support availability. To sum up plainly, your support sometimes fits my work hours, and sometimes it doesn’t. This straightforward mismatch makes it hard to rely on you consistently for real-time help as I operate.