Your support gave me what I needed in the end
You provided the assistance I was expecting from the telephonic support, though it took a couple of calls to get there. Initially, the explanations around software features and automatic updates did not fully align with what I had anticipated. However, you adjusted your guidance as the conversations progressed, which helped me understand the software better. Considering the training materials and onboarding flow, I think you could clarify some sections earlier to reduce the back-and-forth. That said, in the end, the support communication matched what I needed to move forward with the calling tools and database functions. The invoicing and payment instructions were also made clear after I raised my concerns. So the outcome was that I was able to set up my account properly and start using the product effectively thanks to your assistance. If you continue improving this level of initial communication, it will make a real difference for customers in the future. Overall, I appreciate your efforts to get me the right information when I needed it.