Your support feels less proactive than others I’ve used
Compared to other remote workflow tools I have experience with, your support and communication came across as less proactive. While telephonic help was technically solid when contacted, I often found myself initiating every conversation or clarification. Your automatic updates rolled out smoothly, which I liked, but they weren't always accompanied by detailed explanations or heads-up emails that I’ve seen before. That left me checking the dashboard and forums frequently to ensure nothing important had changed. The onboarding and training sessions were somewhat adequate, but I felt they could have anticipated some questions better based on what I’ve seen elsewhere. Still, the sign-up and payment process was clear enough, and the database feature fits well with my workflow. I appreciate the technical strengths but would like you to consider adopting more user-focused touchpoints and follow-ups to improve the overall experience.