Your support directory needs a lot of improvement
I found it extremely difficult to find the right help content when I needed support for the calling tools and dialer. The documentation was scattered, and the search function didn’t return relevant guides related to database integration, which is unfortunate because that was my main issue. Your telephonic support line was the only way to get a useful answer, but it requires waiting and trying multiple times. The sign-up and payment FAQs are okay, but when it comes to specific technical questions, your self-help resources just aren’t easy to navigate. This created a frustrating experience and frankly felt like the weakest part of your service. One positive thing was that when I finally got through to a support agent, they explained how automatic updates worked clearly and seemed knowledgeable. Still, the path to reach that help is too confusing and slow, and you should consider reorganizing your help sections urgently.