Your support and sales took much more effort than expected
I was hopeful the sales and pre-purchase support would be straightforward, but dealing with you day to day turned out to be more complicated than anticipated. After signing up, the invoicing was clear enough, but beyond that, trying to get consistent answers and reliable updates on software features required frequent follow-ups. The database access sometimes lagged, and the dialer had intermittent glitches that affected workflow. Your team did offer some telephonic support, but reaching them often meant long wait times or repeated callbacks. The onboarding material also didn’t cover recurring issues that came up later, so I had to figure out some aspects on my own or rely on vague guidance. I recognize that initial setup steps were fairly simple, but maintaining smooth ongoing operation took considerable effort. Overall, I feel more time and persistence was demanded from me than your services deserved. I expected a more seamless experience after sign-up and payment, but found daily use brought frustration alongside the stated benefits. If these points improved, the entire package could be better suited for users, but as it stands I am dissatisfied with how much effort I had to invest simply to keep things running.