Your Setup Process Is Not Up To The Mark

Your Setup Process Is Not Up To The Mark

You guys need to work on making the sales and pre-purchase steps smoother because compared to other platforms I have used, it feels clunky and less efficient. The sign-up was slower and less intuitive, and paying the invoice required more effort than I expected. I found the explanations less helpful and sometimes contradictory, which didn’t instill confidence in sticking with your software. While the dialer feature seemed okay, the overall setup experience was disappointing and frustrating. You need to better align what you offer with how easy it should be to get started, otherwise it’s just going to turn potential customers away rather than attract them.