Your sales calls were quite promising, but fell short elsewhere
I’ve used other platforms before, and I must say the sales process with you started strong but didn’t fully meet my expectations after purchase. The communication before buying was quite clear and professional, which I appreciated because it helped me understand the services offered. However, once I had access, I found the onboarding experience lacking compared to what I’d seen elsewhere. The software seemed promising during demo calls but wasn’t as intuitive as I expected. Automatic updates sometimes disrupted my workflow instead of improving it. While the dialer worked fine, the database feature wasn’t as integrated or convenient as in other products I’ve tried. I must say the invoicing system was fine, clear and prompt, that stands out as a positive. But overall, your software and pre-purchase experience didn’t quite match up with what I was used to. I hope you focus more on simplifying the user experience going forward.