Your responsiveness is disappointing
I have to be direct about the support from your team—it is below what I expected. Multiple times when I needed assistance with software issues, especially involving the dialer and database functions during active use, your response was either very slow or absent. When I finally did reach someone, the help was limited and often did not fully resolve the problem. Waiting on calls and follow-ups happened several times which hampered my workflow significantly. I will grant that the initial onboarding communication was handled adequately, and invoice-related queries were answered properly. But overall, your telephonic support responsiveness during ongoing use is disappointing. For a paid product that promises priority assistance, the delays and lack of thorough follow-through have made using the tools stressful. I hope you address this urgently because the current situation is not acceptable for users who rely on quick problem-solving to maintain remote workflows efficiently.