Your quick responses helped, but the repeated info was tiring
I want to acknowledge that you answered my queries promptly, which was helpful. The sign-up and invoicing processes were quite clear with minimal confusion, and that early clarity helped me trust the process. Yet, during pre-purchase discussions, I found myself repeating the same questions because the information given was not always consistent. You seemed keen to assist but often repeated details or asked for confirmations that slowed things down. Training materials were mostly relevant, but some parts felt outdated or redundant, which made me wonder if the updates were fully in place. Calling tools performed well when set up, but getting to that point required multiple rounds of checks and modifications. I also noticed that telephonic support varied, sometimes easy to reach and other times requiring patience. It's a mixed picture — your fast replies are appreciated, but the need for repeated info and inconsistent messages create some frustration. Hopefully, with a bit more refinement, this balance will improve for others.