Your pre-purchase info caused unnecessary confusion
I must address the fact that your sales and pre-purchase communications were not as clear as they should have been. The wording and labels you used made it difficult to understand exactly what features I was buying or what was included in the package. This ultimately led to a decision based on assumptions, which turned out to be misleading. I feel like the information was not straightforward and at times contradictory, which created hesitation on my part. Since clear clarity is key for business software, I ended up opting out because of this confusion. Straightforward, transparent communication about what your software entails would definitely improve the buying experience. I hope you take this feedback seriously because it matters to potential customers. It is important that you refine your descriptions and labels to reflect what the package actually covers, to avoid people walking away unsure about what they're investing in.