Your onboarding made setup smoother but follow-up training was patchy
The initial training you provided during onboarding was very effective in helping me set up the software and start using the calling tools and database features. I appreciated how much of the setup was a one-off process, allowing me to get acclimated quickly without feeling overwhelmed. However, I noticed that ongoing training and refresher sessions were not as consistent as I had hoped. Some updates came with little explanation, which made me spend extra time figuring out new functionalities on my own. It would be beneficial if you could offer more regular or structured follow-up training options to help users keep up with changes. Despite this, the automatic updates themselves were smooth and didn’t disrupt my workflow, and telephonic support was reachable when I needed clarification after onboarding. So while your onboarding got me off to a great start, enhancing ongoing training would elevate the entire experience considerably.