Your invoice process stood out as confusing
From the moment I tried signing up, I found the payment and invoicing process the most frustrating aspect. The website wasn't clear about exactly when I would be charged and how frequently the invoices would come. I had to contact you multiple times for clarification, and each time I got a different answer. The software itself looked fine in demos, but this uncertainty about billing made me hesitant to proceed confidently. When I did finally decide to sign up, setting the payment method felt unnecessarily complicated. I am not sure if I will be able to manage this smoothly again next time without help because your communication about these steps is lacking. Since invoicing and payment are important to me, I expected clear instructions upfront, but that was not the case. I urge you to improve this part of the process since it left me feeling unsupported and unsure. If you could get this fixed, it might honestly make a big difference for future users who want to focus on the software rather than worry about bills.