Your explanations for software access are not clear enough
I have to be quite straightforward with you: your explanations around accessing and using the software left me with many questions. When I started the onboarding, I expected a clear and detailed walkthrough, but the instructions often felt rushed or generic. The dialer and calling tools have potential but without proper guidance, setting them up was confusing. The database integration instructions especially lacked clarity, and I found myself repeatedly guessing where certain files should be uploaded. Automatic updates were mentioned briefly but without enough explanation about how or when they affect existing workflows. Telephonic support was helpful when I managed to connect, but that took longer than acceptable sometimes. The payment and invoicing process was better explained, but that’s about the only thing I can speak positively about in terms of clarity. Training materials didn’t address many of the access setup issues I encountered and I often found myself stuck waiting for responses. So overall, my verdict is simple: you need to improve the way you explain things around software access; otherwise, users like me will have to struggle unnecessarily.