Your billing didn't fully meet expectations
I must say upfront that some aspects of WFHI's billing and payments process worked as I expected, but others didn't quite match the picture you paint. The invoicing was generally transparent, and I appreciated the automatic updates that reduced manual work. However, I ran into occasional confusion around payment deadlines and how invoice histories were displayed in the dashboard. It wasn't always clear what was due when, and that caused some delay in making payments. I also expected easier access to older invoices for record-keeping, but this took longer to find than anticipated. Calling support during billing queries was helpful, but it felt like I had to navigate a maze before speaking to someone. The sign-up and initial billing setup were smoother than I feared, which was a plus. Overall, I feel there is a gap between your promises and what the system delivers, particularly regarding ease of access and clarity. I recommend improving the transparency and user interface to better align with customer needs.