You won't help me if I need support again
I have to say, my experience with support left much to be desired. When I faced issues using the dialer and the database, I reached out hoping for quick assistance, but you weren't able to provide timely or effective help. The calls went unanswered at critical moments, and when I finally got through, the responses were not very useful. Since the automatic updates introduced unexpected changes, I needed guidance, but the communications were slow and sometimes confusing. It seemed like the training and onboarding information was not enough to handle the problems that arose later. If I try to use the tools again, I doubt I will be able to rely on your support. The invoicing and payment process was okay, but that doesn’t compensate for the lack of proper assistance. Overall, I don’t feel confident reaching out for help next time, which makes me question the value of continuing with the software without better support.