3 out of 53 of 5Verified customerSales and pre-purchase
You were quick to respond but sometimes missed the mark
When I first contacted your team, I expected quick and clear answers to my queries regarding the product features. You were responsive and polite, which was great. However, some of the explanations were generic and didn’t fully address my concerns about software access and training. I felt that other than a few follow-up messages, more detailed information could have been offered. I appreciate that you tried to keep communication consistent but the service could benefit from more tailored responses to potential customer questions before they sign up.