You were quick to respond but some answers left me hanging
Your team was generally responsive during my onboarding and training with WFHI, which I must acknowledge. Whenever I reached out for help about using the dialer tool or managing updates in the database, I got quick replies that made sure I felt supported. However, sometimes the responses didn't fully address my specific questions, which ended up requiring me to ask follow-ups or look elsewhere to confirm the steps I needed. I do appreciate the timely communication, though I think a bit deeper detail or more patient explanations would improve the experience. The training materials were accessible and the walkthroughs helpful but occasionally left gaps that I had to fill by experimenting on my own. So overall, you provided good engagement and fast support, but I would like to see you match that speed with equally comprehensive solutions. That balance would make the onboarding smoother and more confidence-inspiring across all aspects of the software.