you were quick to answer, that much I noted
I want to point out that the support team was responsive when I reached out during the onboarding phase. That part did stand out well because whenever I called with a question about accessing the database or dialing tools, someone would pick up and offer assistance fairly quickly. However, as the weeks went by, I noticed that while the initial responses were good, the follow-up for ongoing issues lacked consistency. There were times when I had to wait longer than expected for a callback or clarification on a software update. I think you should work on maintaining that early responsiveness through the entire customer journey, not just the start. On the positive side, the training was delivered in a way that made the steps easier to follow during setup, and automatic updates generally integrated smoothly. The invoicing and payment steps were also prompt and clear. Still, if you could focus on keeping support steady beyond onboarding, it would improve overall user satisfaction significantly. This unevenness in communication was the main thing I noticed after using the system for some weeks.