You were helpful but a little more follow-up needed
You made the sales and pre-purchase experience fairly pleasant and clear, which I appreciated. The initial explanations about the software’s capabilities and the payment process were straightforward. However, I did feel that once I signed up and made the payment, the follow-up support during onboarding could have been stronger. There were moments when I expected some proactive assistance or reminders about next steps, but instead I had to reach out for help myself. It would be great if you could consider providing more regular check-ins or hints on navigating the training and dialer setup. The overall interaction was good, and your team was responsive whenever I contacted them, so nothing major is lacking. Still, a bit more hand-holding in those early days after purchase would make the experience smoother. In the future, I might need help again, so strengthening this part of your service could really improve customer satisfaction.