You’ve got the labeling mostly right, but some terms confuse users
From my experience with your support channels and software interface, I feel you've done well in keeping most labels and instructions clear and direct. The database feature words were straightforward, and the invoicing terms matched what I saw in payment emails, which made reconciliation easy. However, a couple of terms in the calling tools and dialer instructions didn’t resonate as intuitively as others. For example, some labels relating to call statuses seemed a bit technical for people new to remote workflows. This caused momentary hesitation, as I had to guess what the instructions meant practically. Your training guides mostly clarified these, but the initial wording could be made simpler or supplemented with a short explanation. Additionally, some button labels on the software dashboard could better reflect the function you expect users to perform at that point, as it initially felt a bit vague. Despite this minor confusion, your telephonic support was timely and helped me get unstuck without much waiting. The overall clarity helped me to navigate the sign-up and onboarding process well, but enhancing those few phrases and labels would make the journey even smoother for new users like me.