You’ve got good and bad in your training flow
Your training and onboarding show you’ve put thought into guiding new users through the software, and some of the steps work well for someone like me starting fresh. The dialer introduction and database setup parts come in a sensible order, allowing me to get a basic grasp early and then build on it. However, some of the more advanced calling tools and features feel squeezed towards the end of the session, which made the pacing feel uneven. This caused a bit of overload when trying to grasp everything quickly after covering simpler functions. Your automatic updates explanations were also somewhat rushed, leaving questions that I only resolved by calling support several days later. While the support team was helpful and patient, I would appreciate a training flow that balances the content more evenly and allocates more time on technical topics. Overall, the process was usable but could benefit from better distributed focus across key steps.