You took way too long to get started
I have to say, I’m really surprised at how long it took you to get the software and training process rolling after I signed up. I expected a more prompt setup and clearer guidance during the initial phase. The onboarding flow seemed disorganized from my perspective, and I found myself having to chase additional information repeatedly. Even basic questions about using the dialer and database remained unclear for several days. What frustrated me most was the lack of timely telephonic support when I urgently needed it during those early stages. Waiting extended periods without resolution hindered my ability to fully engage with the system or make meaningful progress. The automatic updates didn’t feel relevant either as I was still stuck trying to figure out initial access. All in all, you seemed unprepared for straightforward onboarding, which cost a lot of time and increased my frustration levels considerably. I’m addressing you directly because expectations fell far short of reality in providing the smooth, quick start I anticipated when committing to your service.