You took too long before they got me set up
I expected to be able to start using the software much faster after signing up, but throughout the process there were delays that pushed back when I could actually begin. Your onboarding sequence was not as smooth as it could be, requiring a lot of back-and-forth just to set up the dialer and configure the database properly. I needed to wait for the initial training materials to arrive and had to figure out some aspects on my own, which cost additional time. Although your team was professional during sales discussions, the pre-purchase phase did not translate into a quick start for me. By the time I was fully operational, it felt like several days had passed after payment, which was longer than I hoped. I appreciate that automatic software updates worked seamlessly as soon as I got going, but the start-up delays were frustrating. To sum up, while your service did eventually come together, you should consider reducing the time it takes new users to become fully active to improve the experience.