You took some time to get back to me
I want to be direct with you about the sales and pre-purchase experience. When I first reached out to your team, I found the response time to be slower than I expected, which made me a bit uncertain during the decision process. However, once communication was established, the assistance I received was clear and the information relevant to the software and onboarding flowed smoothly. The invoicing and payment steps were straightforward and proceeded without delay. Training materials provided afterward were detailed, though I would have appreciated quicker access to them after purchase. Overall, while you did eventually provide the necessary support and information, the delay in responsiveness was a notable concern for me. If you could improve turnaround times, especially early in the process, it would make the overall experience a lot stronger and more positive for people like me considering your software and services.