You Took Longer Than I Had Expected To Get Going
When I signed up, I was hopeful that I'd be able to start using the software quickly. I expected a fairly seamless onboarding process, but I found myself waiting longer than expected to fully access the calling tools and database features. The payment and invoicing steps were clear, but they contributed to some delay in getting going. The training was satisfactory, although I wished it could be a bit more direct to save time. Once I finally got access, the automatic updates kept things running smooth, which I really appreciated. Telephonic support was on point when I reached out, providing answers and priority assistance that helped me overcome some initial hurdles. However, I feel that reducing the wait times and streamlining the initial setup would help customers like me get started more efficiently. I understand there are necessary steps to this, but I think clearer timelines or progress updates during onboarding would have improved my experience. Overall, you delivered on most of what I expected, but the speed to full readiness took longer than I had hoped.