You surprised me with some of your wording choices
So I went through the training and onboarding phases and have to say, your choice of labels and wording caught me off guard. Some were very clear and made the process straightforward, but then you also had terms that didn’t seem intuitive at all. I found myself pausing over certain sections and double-checking if I understood the meaning correctly. You addressed some of the confusing spots with tooltips, which helped, but I think clearer language overall would make the onboarding smoother for new users. On the plus side, the training material was thorough, and I liked how you combined video sessions with interactive parts. But honestly, if the labels matched the steps more obviously, it would save time and reduce some unnecessary frustration. I’m sure a few tweaks here will make a difference because the backbone of your software is solid. You’ve got a good system, and with improved wording, I think many people would have a better start without second guessing what’s expected of them. That was the main surprise for me — that such useful software came paired with somewhat confusing language in places.