You surprised me with how unclear the pre-purchase path was
You really surprised me with how confusing the sales and pre-purchase process turned out to be. I expected clear information about the time it would take to get started and what the invoicing would look like, but that was lacking. Signing up felt unnecessarily complicated, with several steps that didn't seem to connect well. I had to call support multiple times just to understand the payment schedules and the database features, and each time the answers were vague or inconsistent. There wasn't a consistent flow or clear onboarding timeline, which left me unsure about what to expect next. Even the training explanations felt rushed and sometimes contradictory. The only thing I can say in your favor is that eventually, after repeated calls, I managed to make sense of the tools. But overall, I felt let down by how unclear and disorganized the experience was.