You surprised me with how thorough the training was
Before starting the training and onboarding with you, I expected a basic overview of how to use the software and the calling tools. However, the sessions were more detailed than I thought, covering aspects like database management and automatic updates in depth. This was a positive surprise because it helped me get comfortable with features I didn’t know much about beforehand. I appreciated how the onboarding flow was paced reasonably, allowing time to absorb information. The training content matched your online descriptions, though I hadn’t anticipated the emphasis on best practices for telephonic support and how to interpret usage data. What I found slightly challenging was that there were times when the instructions assumed prior knowledge of call management software, which I had to clarify via support. Overall, your training exceeded my expectations in thoroughness and clarity, and the sign-up and invoicing processes were straightforward without much hassle. I would suggest maybe including a few more beginner-friendly tips for newcomers in future sessions.