You surprised me with how slow daily support felt
I had expected smooth day-to-day support from you, but honestly, it turned out to be quite slow and inconsistent. After the initial onboarding, I tried reaching out multiple times for routine questions, and sometimes it took forever to get a reply or any useful guidance. This was frustrating because I needed to understand how calling tools and the dialer function over an entire workweek to set up my workflow properly, but the delays made the learning curve steeper. It surprised me because invoicing and the sign-up process went fine and seemed straightforward, reflecting a more efficient system in those areas. However, your telephonic support and priority assistance didn’t match that level of reliability in the daily grind. I was hoping for more clear and quick communication rather than having to wait around or repeat myself. This slow response seriously impacted how confident and prepared I felt while using the software every day.