You surprised me with how long setup actually took
When I first signed up with WFHI, I expected the whole process to be more straightforward. I thought the sign-up would be quick and then I'd just jump into using the software and calling tools without delay. However, what surprised me was how long it actually took to get fully operational. The invoicing and payment process was clear enough, but integrating the dialer and managing the database features took longer than I imagined. On the positive side, the telephonic support team was quite helpful once I reached out, guiding me patiently through the application and initial training steps. Still, there was a fair amount of waiting and clarification needed, which slightly extended the onboarding period. I appreciate that your team was responsive when I contacted them, but the whole experience felt less immediate than I expected. I wonder if more automated setup instructions or a smoother initial flow could cut down this delay. The automatic updates seemed to work fine, and overall the tools behaved well once everything was set. But as a user, I was hoping for a quicker start so I could get a sense of confidence with the software earlier on. Thanks for your assistance though; it definitely improved the situation, even if I had to wait somewhat longer than anticipated. In the end, I’m cautiously optimistic about continuing to use WFHI, but do keep in mind the timing aspect for new users.