You surprised me with how glitches were handled

You surprised me with how glitches were handled

I encountered some problems during the sales and pre-purchase phase, particularly with the invoicing system which initially did not show the right amounts. What surprised me was how you communicated the errors and subsequent fixes. Though some delays occurred, your support was open about the issues and kept me posted regularly. However, I did feel the initial sign-up process could have been clearer about payment timelines. Despite these hiccups, the software access and database features worked once resolved, which helped me continue training without much disruption. Your willingness to address problems directly rather than avoid them was appreciated, even if I expected a smoother start.